australia

Delivery Charges Within Australia

Orders delivered to Australian addresses are charged according to delivery type. All orders over $150 are delivered free of charge via Regular Parcel Post.

If your parcel is to be sent to your workplace you must specify the business name in your shipping address as Australia Post will not deliver to business addresses without a business name.

For orders in Australia under $150 shipping is charged according to delivery type

Regular Parcel Post: $12.00

Registered Parcel Post: $14.00 (requires signature) - our recommended method

Express Post: $17.00

Express Registered Post: $20.00

Max Black highly suggests using Registered Parcel Post or Express Registered to ensure a more secure delivery of your goods.

Delivery Times Wthin Australia

Shipping times vary depending on the kind of shipping selected at the checkout, and where you live. Orders will generally take between 24 hours to pick and pack (business days only), then the normal shipping time applies.

 

As a guide, Australia Post asks that you allow the following time for deliveries:

 

Metropolitan Areas & Major Cities

Regular Parcel & Registered Post:  Please Allow 1-3 Days

Express Post:  Please Allow 1-2 Days   

 

Regional Cities and Remote Communities

Regular Parcel & Registered Post:  Please Allow 2-5 Days    

Express Post:  N/A

HOLIDAY DELIVERY TIMES

Xmas to New Year’s Delivery Times

Orders can be received and processed, but will not be sent between:

Christmas Eve, December 24th - New Year’s Day, January 1st

*Express Delivery is not available until January 2nd.

All regular deliveries will begin as normal on January 2nd in the New Year in 2019!

Miss us? / Need advice?

A dedicated Max Team member will be here for you during our usual business hours.

T (02) 9557 0122, M-F 10am-5pm.

We will only be off-grid on these days:

December 25th - Christmas Day
December 26th - Boxing Day
January 1st - New Year’s Day

new-zealand

Delivery Charges Within New Zealand

Orders delivered to New Zealand are charged at the following rate

Air Post New Zealand: $15.00 + $3 per additional item.

Delivery Times Within New Zealand

Air Post New Zealand:  Please allow up to 9 working days

international

Deliveries To Locations Outside Australia/NZ

At this time Max Black does not offer shipping for countries outside of Australia and New Zealand.

missing-parcels

Missing Parcels

Missed the Post?

If there is no-one to accept delivery, Australia Post should take your parcel back to the nearest Post Office. Australia Post will normally leave a card allowing you to collect your delivery from your local Post Office, at your convenience.

Your package will look like any other everyday Australia Post package, it will carry no indication of us being an adult store, and you will not need to mention us in order to pick-up your package.

Australia Post now offers 24 hour parcel collection from discreet parcel lockers in dozens of locations. We highly recommend using this service if you cannot be home to sign for your purchase.

 

Missing Parcel?

Whilst we do the best we can to ensure safe and secure delivery of parcels, once a parcel is accepted by Australia Post delivery of the item is out of our control.

Should your parcel not be delivered to the address you entered for shipping, and it is not at your local post office for collection, please get in touch with us for a tracking number. This number can be used when you lodge a query with Australia Post.

To guarantee delivery of your parcel or to insure your parcel please make sure you select Registered Parcel Post during the checkout process.

returns-and-exchanges

Returns & Exchanges

Your satisfaction is our business. That’s why we recommend choosing carefully when shopping with Max Black. Should you need additional assistance prior to purchasing, our team is here to help you online, over the phone, and in-store.

Max Black maintains a strict policy of never returning a product to the shelf for sale once it has left the store. This includes instances where the packaging and/or wrapping of the item has not been opened.

We understand that this policy may lead to some customer dissatisfaction. However, on balance, we understand that our customers would far prefer knowing that the item they have selected is indisputably new.

We know after ten years in business that your confidence in us is foremost and that this trust is reinforced by knowing that this policy is in place.

Please contact us before returning any items. In many cases we find the reason for a perceived fault is something very simple that we can solve over the phone or counter. We’re here to help, and in most cases we can sort out an issue in a very short amount of time.

Change Of Mind And Non-Fault Return Requests

Due to the intimate nature of our products, an exchange or refund is not available on products should you change your mind, discover a similar item is in your possession, or you decide to purchase the item elsewhere after the transaction.

Return of Faulty Items

Max Black will accept returns for items with a manufacturing defect within 30 days of the date of purchase. We do not offer a satisfaction guarantee on any of our products. Some products/ranges carry an express guarantee or extended manufacturer’s warranty which covers a longer period of time. Contact us and we can provide you with details specific to your purchase.

In all cases you will need to present proof of purchase.

If you believe a product has a manufacturing defect or fault please contact us. You can call, email or click here to get in touch with us.


Where an individual product is found to be defective we will exchange it for a new one. In circumstances where this is not possible, we will offer an alternative product of the same value or, if you prefer, a full refund.

Important Notes Regarding Returns

Max Black does not ordinarily cover the cost of returning the product to us for assessment, exchange, refund or repair. Where the return relates to a defective item, the replacement product will be shipped to you, at no charge, when the replacement item is available.

In the event that you need to return a product to us, it must be clean, in its original packaging (if possible) and in a sealed plastic bag. The parcel should also include a copy of your proof of purchase and your daytime contact details.